Eko Hotels RAG Chatbot
A conversational AI assistant for hotel guest inquiries, using RAG to answer from real hotel data instead of guessing.
- n8n
- Pinecone
- Groq/Gemini
- Twilio
- GreenAPI
The problem
Guests ask the same detailed questions — room amenities, restaurant hours, event availability — and generic chatbots hallucinate or bounce them to a human every time.
How it works
input
A guest asks a question via WhatsApp or the hotel's chat channel about anything published in the hotel's knowledge base.
process
The question is embedded and matched against a Pinecone index of the hotel's actual policies, menus, and room data. Groq/Gemini generates the reply strictly grounded in retrieved chunks.
output
An accurate, source-grounded answer delivered back to the guest through WhatsApp (GreenAPI) or SMS (Twilio) — no hallucinations, no unnecessary handoffs.