Client Inquiry Management System
A multi-channel inquiry pipeline built for Luminous Automates itself — captures leads from Gmail and Fillout, classifies with Groq, and routes into Sheets, Slack, Gmail, and WhatsApp.
- n8n
- Groq
- Google Sheets
- Slack
- Gmail
- GreenAPI
The problem
Inbound leads arrived across email, forms, and DMs — nothing was tracked in one place, follow-ups slipped, and there was no clean pipeline view.
How it works
input
New emails to the business Gmail and submissions from the Fillout inquiry form trigger the workflow.
process
Groq extracts inquiry type, budget hints, urgency, and contact details. n8n normalizes the payload, appends to a Google Sheet pipeline, alerts the team in Slack, and queues a first-touch reply.
output
A single source of truth in Google Sheets, an instant Slack ping for the team, and a personalized first response sent via Gmail and WhatsApp within seconds of the lead arriving.